Sign-In Issues

February 9th, 2007: Filed under  by Alexander Catapang @ 4:11 pm

There appears to be an increasing number of players who are recently having intermittent issues signing in to the games. They can log-in to the chat area, but the game area will just stay in the welcome screen. So far, the only thing in common among those who reported this problem is that they are using IE 6.x browser and Flash player 8.x or higher, however not everyone with the same configuration actually experience this problem. I’m guessing that there may have been new Windows updates lately that could be affecting certain system configurations.

In the meantime, I suggest to everyone experiencing this problem to try to refresh the game window (pressing F5 should work in most browsers). Hopefully, this will allow you to sign-in properly if the first attempt fails. This is just a temporary potential solution until I figure out the real cause of this problem. I have been seeing similar reports on a technical list lately, so this could really be an IE/Flash version configuration conflict that just recently appeared.

The other, and probably more long-term, solution is to change the current sign-in process of the games. I have actually been considering this for quite awhile now, as I think it is really needed in order to more efficiently support some new turn-based games that I am planning. This requires major game server changes though and may introduce potential new issues as well, so I am still considering my options (as there are a few possible coding approaches to this) before I do the actual changes.